CompreCare (“we”, “our”, “us”) operates a care management platform that helps care providers manage staff, schedules, and service records. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using CompreCare, you consent to the handling of personal information as described in this policy.
1. Information We Collect
a. Personal Information
We may collect personal information necessary to operate the platform, including:
-
Full name
-
Email address
-
Phone number
-
User role (Admin, Coordinator, Care Worker)
-
Login and authentication details
This information is required to create and manage user accounts.
b. Care-Related Information
Authorised users may enter information required to deliver care services, including:
-
Staff profiles and availability
-
Client basic details such as name and contact information
-
Shift schedules and assignments
-
Shift notes and progress updates
c. Usage Data
We may automatically collect limited technical data, including:
-
Device type and operating system
-
App usage activity such as logins and feature usage
-
Crash reports and performance data
This data is used to maintain security and improve performance.
d. Time and Attendance Data If enabled:
-
Clock-in and clock-out times
-
Shift duration records
2. How We Use Information
We collect and use personal information only for purposes reasonably necessary to operate the platform, including to:
-
Create and manage user accounts
-
Schedule and manage staff shifts
-
Send service-related notifications
-
Enable attendance and time tracking
-
Allow care workers to record shift notes
-
Maintain platform security and prevent misuse
-
Improve functionality and user experience
We do not sell or rent personal information.
3. Data Sharing and Disclosure
We may disclose personal information only where permitted under the Privacy Act, including:
-
To trusted service providers such as hosting, infrastructure, or analytics providers
-
Where required or authorised by law, court order, or regulatory request
-
To protect the rights, safety, or security of users, clients, or the platform
All third parties are required to handle information securely and only for authorised purposes.
4. Data Storage and Security
-
Personal information is stored on secure servers
-
Reasonable technical and organisational safeguards are in place
-
Access is restricted based on user roles and responsibilities
While no system is completely secure, we take reasonable steps to protect information from misuse, loss, unauthorised access, or disclosure.
5. Access, Correction, and Privacy Rights
Under Australian privacy law, you have the right to:
-
Request access to personal information we hold about you
-
Request correction of inaccurate or outdated information
Requests can be made using the contact details below. We may need to verify your identity before processing requests.
6. Data Retention
We retain personal information only for as long as necessary to:
-
Provide the CompreCare service
-
Meet legal, regulatory, or operational requirements
Data may be securely deleted or de-identified once no longer required, unless retention is required by law.
7. Children’s Privacy
CompreCare is not intended for use by individuals under 13 years of age. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. Continued use of the platform means you accept the updated policy.
9. Contact Us
If you have questions, concerns, or privacy requests, contact us at:
Email: maurice@total247care.com
Company: CompreCare
Website: https://comprecare.total247care.com.au/
